Pouncey Tract Veterinary Hospital, Inc.

5450 Pouncey Tract Rd.
Glen Allen, VA 23059

(804)364-4444

ptvethospital.com

About Us > Hospital Policies

 

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, "drop-off appointments" are available. A drop off means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once completed, the doctor will give you a call to go over the diagnosis and to give you discharge instructions.

Patient Arrival Policy

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room or exam rooms.

Payment Policy

We require full payment at the time that services are rendered, unless prior arrangements have been made. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks.

Pouncey Tract Veterinary Hospital Richmond, VA

Pouncey Tract Veterinary Hospital Richmond, VA

Pouncey Tract Veterinary Hospital Richmond, VA

Pouncey Tract Veterinary Hospital Richmond, VA

Pouncey Tract Veterinary Hospital Richmond, VA

We also accept Care Credit, which is a 3rd party billing service which will pay your pet's bill and then allow you to pay out the balance over time. Learn more about Care Credit.

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