A pet's first visit to the vet can seem a bit daunting, so we've put together a list of info and resources to help you prepare.

At your first appointment, we will gather information about your pet’s background, health, diet, and training. We can also address any questions or concerns you might have.

Your veterinarian will examine your pet from nose to tail, looking for things like heart murmurs, ear infections, and/or parasites. Your veterinarian can also provide pet-proofing tips, training assistance, and parasite protection recommendations.

Before Your First Appointment
  1. Complete all relevant Patient Forms prior to your first visit.
  2. Assemble and be sure to bring all the proper items with you:
    • Your pet's adoption or purchase records
    • Any existing medical history
    • A list of current medications and supplements
    • Current feeding schedule and the brand of food you use
    • A list of questions you have for your veterinarian
  3. Collect any necessary stool or urine samples if requested.
  4. If you're bringing in your dog, be sure he or she is accustomed to being on a short leash. If you're bringing a cat, be sure to have an appropriate carrier.
  5. Feel free to bring your pet's favorite treats to keep them happy and distracted!

Appointment Policies

​To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Please arrive 5 minutes prior to your pet's appointment for check-in. If you have not filled out all relevant patient forms yet, plan to arrive 10 minutes ahead of your appointment.

While we do our best to make sure all of our patients are seen on time, there will be times of occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. We make a sincere attempt to see each client on time. Please accept our apologies should a delay occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it. 

Drop-Off Appointments

For your convenience, "drop-off appointments" are also available. Drop-offs are scheduled typically 1-2 days in advance and are allowed to drop off between 7:30am-9:00am. Our team will triage your pet and our doctors will examine them in between appointments. Once completed, the doctor will give you a call to go over the diagnosis and to give you discharge instructions.

Patient Arrival Policy

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. We require that all patients be placed on a leash or in pet carriers before entering the waiting room or exam rooms.

“The most wonderful vet hospital I have ever taken any of my many pets to. Every team member is kind, bright, and cheerful, and of course, headed by the BEST vet ever, Dr. Zubowsky. We live much closer to a number of other vets, but we are willing to take the time to drive the extra miles to PTVH because the service is so wonderful. Members who answer the phone are kind, patient, and knowledgeable. Team members who check you in and come get the pet are patient, friendly, and helpful! I'm always impressed by the order and cleanliness of the facility and the hospitality of the team members. I can't say enough good things about this office!”

Cheryl